Terms & Privacy

This page summarizes our terms of service and privacy practices for CVENTBIO online services.

Terms of Service

These Terms of Service govern your access to and use of CVENTBIO online services, including ordering, communications, and any associated data deliverables. By accessing or using the site, you agree to be bound by these terms and any additional policies referenced here. If you do not agree, do not use the site. We may update these terms from time to time, and continued use after posting updates constitutes acceptance of the revised terms.

You represent that you are authorized to act on behalf of your organization and that any information you submit is accurate and current. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized use or security breach so we can take reasonable protective measures.

Quotes and pricing are for informational purposes and are not offers. Orders are subject to acceptance by CVENTBIO, and we may decline or cancel orders in our discretion, including for compliance, safety, capacity, or payment reasons. You are responsible for ensuring you have the right to submit samples, data, or materials and that such materials are lawful, safe, and appropriately labeled for shipment.

Prices, fees, and service availability are subject to change without notice, unless otherwise stated in a signed agreement. You are responsible for all applicable taxes, duties, and shipping charges. Payment is due according to the payment method or credit terms approved for your account. Late payments may incur service interruptions or additional charges to the extent permitted by law.

Unless otherwise agreed in writing, shipments are shipment contracts and risk of loss transfers when goods are delivered to the carrier. Delivery dates are estimates only; we are not liable for delays caused by carriers, customs, weather, or other events outside our control. If a shipment is delayed, we will work with you to resolve it and comply with applicable shipping rules.

You must inspect shipments promptly upon receipt. Report visible damage within 72 hours and report latent nonconformities within 30 days of discovery. For nonconforming or damaged goods while CVENTBIO bears the risk, our sole obligation and your exclusive remedy is, at our option, repair, replacement, or refund of the affected items. Returns require prior authorization.

CVENTBIO retains all rights in its site, software, methods, and documentation. You retain ownership of your samples and data, but you grant CVENTBIO a limited license to process samples and data as needed to perform services, comply with law, and maintain service records. Confidential information shared in the course of service will be handled consistent with our privacy and confidentiality practices.

SERVICES AND DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, CVENTBIO DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CVENTBIO DOES NOT GUARANTEE THAT SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT RESULTS WILL MEET YOUR SPECIFIC EXPECTATIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CVENTBIO’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM. IN NO EVENT WILL CVENTBIO BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.

You agree to indemnify and hold CVENTBIO harmless from any claims, damages, or expenses arising out of your misuse of the services, violation of these terms, or submission of unlawful or unsafe materials. CVENTBIO is not responsible for delays or failures caused by events beyond reasonable control, including acts of God, labor disputes, supply disruptions, or governmental actions.

These terms are governed by the law specified on the quotation or invoice, excluding conflict-of-laws rules. If any provision is found unenforceable, the remaining provisions will remain in effect. You may not assign these terms without our written consent; we may assign our rights and obligations to affiliates or successors.

Service Contract

Service-specific requirements are provided with each order form, quote, and any written statement of work. Those documents describe sample preparation, acceptance criteria, turnaround times, and data deliverables, and they form part of the contract between you and CVENTBIO. If there is a conflict, the service-specific document controls for that service, followed by the quote or order confirmation, and then these terms.

Turnaround times are estimates and may vary with sample condition, complexity, and workload. We will notify you of material delays when known. You are responsible for providing samples that meet published submission guidelines; samples not meeting criteria may be delayed, rejected, or require additional fees.

If you need a copy of the full service contract or have questions about applicable requirements, please contact us.